Terms & Conditions

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Terms & Conditions

Valentina Giannini is registered with the National Federation of Orders of TSRM and of the technical health professions of rehabilitation and prevention – Register of Speech Therapists of Rome (No. 1372).

Valentina Giannini is registered with Information Commissioners Office (ICO), nr. registration ZA705831 (www.ico.org.uk).

All client details, notes and correspondences are securely stored and treated confidentially according to the General Data Protection Regulations and the Data Protection Act 1988. Written assessments are password protected.

We do not keep information in paper format.

All sensitive personal data will only be used for the purpose of providing appropriate therapy services to the patient.


Using recordings (audio / video):

Some assessment and therapy techniques involve the use of audio or video recordings to observe the patient interacting with you or other family/school members.

The audio / video recording will be carried out by Valentina Giannini as a SLP, who will undertake to use the aforementioned material only for evaluation and/or therapeutic purposes, maintaining professional secrecy and not disclosing to third parties and/or social networks.

Recordings can be temporarily archived. No copies of these records are kept at the end of the therapy block.

Electronic communication:

Email is not a 100% secure method of communication.

With your consent, it will be used for correspondence and to send letters, written evaluations and other documents.

Written assessments and other documents are password protected and saved in non-editable format.

E-mail correspondence to you, school staff and other professionals involved in patient care will refer to the patient only by their initials.

Sharing information:

We also inform you that the Data will never be disclosed and will not be communicated without your explicit consent, except for the fulfillment of legal obligations.

The Data may be made accessible to the Health and / or Judicial Authorities, on the basis of specific legal duties.

We do not employ agents for the processing of personal data, for example specialized mail companies for sending communications.

We do not provide or sell customer details to third parties.

Your rights:

At any time, you can exercise, pursuant to art. 7 of the Privacy Code and art. 15-22 of the GDPR 2016/679, the right to:

  1. Access the Data;

  2. Ask for confirmation of the existence of the Data;

  3. Obtain information on the purposes of the processing, the categories of data, the recipients or categories of recipients to whom the personal data have been or will be communicated and, when possible, the retention period;

  4. Obtain the correction and deletion of data;

  5. Obtain the limitation of the processing;

  6. Obtain data portability (i.e. receive them from a data controller, in a structured format.

  7. Object to the processing at any time;

  8. Revoke the consent to the processing of data;

  9. Oppose to an automated decision-making process relating to natural persons, including profiling;

  10. Submit a complaint to the supervisory authority (Privacy Guarantor).

How to access patient data:

You can access the information in our possession by writing to the contact email address indicated below.

Please attach a copy of a signed written document to your email request instead of writing your request in the body of the email, so that we receive an original signature to compare against our records.

A copy of the patient data will be provided free of charge.

We will provide access to patient data within 30 days of receiving all necessary information.
Please make your request in writing to: giannini.valentina.slt@gmail.com

If you have any further questions about how we use your information, please contact giannini.valentina.slt@gmail.com.

Communication with other professionals:

In some cases it is necessary for the therapist to have contact with other professionals who work with the patient, for example other professional figures, the National Health System, school staff, etc. The therapist will always ask for your written consent before contacting other professionals or sending them copies of the patient’s assessments or goals.

For therapy to be effective, the therapist needs to know if the patient is receiving or expecting to receive speech therapy elsewhere (through the NHS or another independent therapist).

It is important for the speech therapist to know if the patient has been evaluated by another speech therapist in the past 6 months, as some particular assessments may not be valid if repeated.


It is required to provide a cancellation notice as soon as possible.

If the session is canceled one week in advance, the session will not be charged.

If the session is canceled one day in advance, half of the session will be charged and the remainder of the payment will be refunded.

In the event that the absence is not communicated, the session will still be charged in the total amount.

In the event that the speech therapist needs to cancel a session, as much notice as possible will be given and a replacement session will be offered.